Returns policy

Due to New Zealand Health regulations, Braza and Trinny & Susannah products cannot be returned if they do not fit properly. Regrettably, these items cannot be exchanged once the seal has been broken and the packaging opened. If, however, you wish to exchange an item and its original packaging is unopened with the seal intact, we can provide you with a credit to allow you to purchase other items of the same value from the store. You will however be responsible for all return shipping costs.

Please follow the following procedure for returns:
Notify us via email that you wish to return the item, including your full name and order number and the reason for returning the item. Please email us at speaktous@pimpmybra.co.nz

Items need to be returned within 30 days of dispatch date with receipt as proof of purchase included.

You will be responsible for postage costs unless the item arrived in a damaged condition or was sent to you in error. We can't be held responsible for items that have not reached us, so we recommend using a signed for method of delivery such as registered post.

Postal address for returns under this policy:
Pimp My Bra
PO Box 302783
North Harbour
North Shore 0751

If the product you received has been damaged, we will exchange or refund your purchase by crediting the card used for the original purchase. It is important that you follow the 'Procedure for Returns'. You can also reach us by phone on (09) 476 7533. We only stock products from reputable, well-tested brands, but if the item you have ordered is faulty, we will aim to provide a remedy. Under the Consumer Guarantees Act, we as retailer guarantee our goods will be of acceptable quality.

If your parcel has gone missing, please contact us via phone (09) 476 7533 or email us through the 'Contact Us' page on our website for assistance. Although we are not obligated to compensate for lost parcels, we will do our best to locate the missing parcel for you. Each parcel has a tracking number which should make it possible to track down your order.

If a parcel was not delivered and is returned to us, we will inform you as soon as it has been returned and inform you of your two options: Firstly, we can arrange for the parcel to be redelivered and will advise you of the delivery charge. Secondly, we can arrange for a refund, less the postage cost, provided it is within 30 days of the dispatch date.

Refunds
Please note that we do not provide refunds if you have changed your mind on a purchase.